Frequently Asked Questions

We've answered some of your most frequently asked questions below. However, please do get in touch if you can't find what you're looking for, via our Contact Us form.

 

I already trade with you and pay by invoice, can I do that online too?

Yes! In order to set up your credit and link your online buying to your existing Rothwells account, please complete our online login request form and we'll get that sorted for you.

Where can I apply for an online account as a brand new customer?

If you want to apply for a Rothwells account, which allows you to pay by invoice up to the credit set, please complete our trade application form and we'll be in touch. 

How fast can you deliver/collect?

Unfortunately, with the current marketplace shortages and several other reasons beyond our control, we cannot guarantee next day deliveries or same day collections. Our delivery estimates are 3-5 working days, and collection times depend on how fast the supplier is able to deliver to our Rochdale branch. We are doing all we can to speed up the process of getting your items to you and hope to reinstate fast deliveries in the future.

If you need your items for a specific day, please ring the Rochdale branch on 01706 649231 and the team will advise the best course of action.

Where are your policies? 

You can find our policies in the footer of our website or simply click on the link you need here: